Shipping
SHIPPING POLICY
Geastm | geastm.com
How we ship
We want your plants to arrive quickly, safely and without any surprises on the invoice. Here is exactly how our shipping works.
Where we ship to
We ship to addresses in the Netherlands only. We are not able to deliver to other countries at the moment.
Our orders are dispatched from our fulfilment locations in Germany and France. Everything is sent within the European Union, so there are no customs charges, import duties or handling fees for you to pay on delivery.
Shipping options and costs
Free shipping
Cost: free
Delivery: normally 4 to 5 business days
Insured express shipping
Cost: 4.95 euro
Delivery: normally 2 to 3 business days
You choose your preferred option at checkout, and the cost is shown before you confirm your order. Insured express shipping is the faster option and comes with cover in the unlikely event that your parcel is lost or damaged in transit.
Processing and dispatch
Orders are processed on business days, which means Monday to Friday, excluding Dutch public holidays. Orders placed on a weekend or a public holiday are picked up on the next business day.
Delivery times start counting from the moment your order leaves our fulfilment location, not from the moment you click order. Larger items such as trees and panels sometimes need an extra day to be packed properly, because we would rather take the time than send a bent product.
Track and trace
As soon as your order is dispatched you will receive an email with your tracking link. You can follow your parcel from there and see the expected delivery date. If you have not received a tracking email within a few business days of ordering, check your spam folder first and then write to us at info@geastm.com and we will look into it.
Delivery
Your parcel is delivered to the address you entered at checkout. If nobody is home, the carrier will usually try again the next business day, leave the parcel with a neighbour, or drop it at a nearby pickup point. The carrier leaves a note or sends a message telling you what happened.
Please double check your address before you confirm your order. If an incorrect or incomplete address is given, the cost of a lost or undelivered parcel is for your own account.
Large orders and multiple parcels
If you order several items, they may arrive in more than one parcel and sometimes on different days. This happens when items are packed at different locations or when one product needs a larger box. You are not charged extra for this. If part of your order has not arrived within a couple of days of the rest, get in touch and we will track it down.
Delays
We do our best to keep to the delivery times above, but they are indications rather than guarantees. Busy periods, weather and carrier problems can add a day or two. If your parcel is clearly stuck or the tracking has not moved for several days, contact us and we will chase the carrier on your behalf.
Damaged or missing items
We pack carefully, but transport is transport. If your order arrives damaged or incomplete, let us know as soon as possible and at the latest within 48 hours of receiving it. Send us your order number and a photo of the item and the packaging to info@geastm.com and we will arrange a replacement or a refund. Please keep the packaging until the matter is sorted, because the carrier sometimes asks to see it.
Questions
Email: info@geastm.com
Phone: +31 6 57230611 (Monday to Friday)